Refund Policy
a. Rejected Requests: If an artist rejects a user’s request, a refund will
be processed instantly to the user’s original payment method.
b. User Dissatisfaction: If a user is dissatisfied with the service provided after an artist accepts their request, they may apply for a refund within 2 days from the date of acceptance.The refund will be processed within 24-48 hours.
b. User Dissatisfaction: If a user is dissatisfied with the service provided after an artist accepts their request, they may apply for a refund within 2 days from the date of acceptance.The refund will be processed within 24-48 hours.
Cancellation Policy
a. User-initiated Cancellations: Users may cancel a request at any time
before it is accepted by an artist. Upon cancellation, a full refund will be issued.The refund will be processed within 24-48 hours.
How to Request a Refund or Cancel a Service
To request a refund or cancel a request, please follow these steps:
For rejected requests, no action is needed. The refund will be processed automatically within 24-48 hours.
For user-initiated cancellations, please contact our support team at
creatibl.solutions@gmail.com with your order number and a clear explanation of your
request.
Exceptions
a. Custom Requests: Requests for custom services may be subject to different refund and
cancellation policies, which will be communicated at the time of purchase.
b. Final Sale Items: Some services may be marked as “final sale” and will not be eligible for refunds or cancellations. This will be clearly indicated at the time of purchase.
b. Final Sale Items: Some services may be marked as “final sale” and will not be eligible for refunds or cancellations. This will be clearly indicated at the time of purchase.
Contact Us
If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at creatibl.solutions@gmail.com.